Manage all top of the houseoperational data related and reporting related initiatives for Client Advocacy and other supported areas using operational metrics related to back office and contact center operations, including supervising teams related to data governance and reporting governance. Provide guidance for, coordinate with, and set prioritization for technology team

Sets the direction for the department's strategic planning framework and operating planning processes. Facilitates dialogue with department executives to create the department priorities and strategies in support of the function and enterprise strategies. Provides leadership and coordination for the development and implementation of strategic metrics for the department an

Direct and monitor the activities of the area to ensure optimum efficiency, effectiveness and quality by formulating and overseeing business unit goals, budgets, operating policies and procedures. Integrate triaging/restaging efforts within and among all units through proactive recommendations and implementation of employee skills, processes (workflow and sequencing of ac

Provide leadership and oversight of Disability Income claims operations, ensuring claims are being administered in compliance with applicable state laws and regulations. Manages teams that both administer claims and support claims through recruitment, selection, training, development, motivation, and salary administration of staff. Primary Duties & Responsibilities Respon

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference. Internship candidates can expect a fulltime onsite internship program, running from June 2025 to August 2025. Carefully selected from universities across the country, our interns bring distinctive ideas and perspectives to our organization. Our e

From the initial payment on an insurance application until a payment is made to a surviving beneficiary, money movement is central to almost every transaction we process at Northwestern Mutual. Insurance Service Account (ISA) Billing & Payments is right at the heart of it with $15B+ of revenue annually, spanning more than 3.5M billing accounts. Processing client payments

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference. At Northwestern Mutual, we believe relationships are built on trust. That our lives and our work matter. These beliefs launched our company nearly 160 years ago. Today, they're just a few of the reasons why people choose to build careers at North

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference. At Northwestern Mutual, we believe relationships are built on trust. That our lives and our work matter. These beliefs launched our company over 160 years ago. Today, they're just a few of the reasons why people choose to build careers at Northwe

Delivers a personalized and remarkable experience for our clients by answering their questions, providing servicing options and helping them with their products or services in a call center environment Proficient at resolving inquiries and transactions from Financial Reps and clients on basic and intermediate (semi complex) level calls and transactions in a registered are

Builds relationships with Financial Advisors and internal partners. Develops the skills necessary to successfully underwrite Life, Disability, and/or Long term Care insurance policies in an inclusive and fast paced environment ensuring all quality, service and production goals are met. Primary Duties & Responsibilities Field & Client Experience. Responsible for credible a

This role is responsible for managing compliance risks by executing on one or more of the following on behalf of or in partnership with the Chief Compliance Officer (CCO) of NMIS and NMWMC Exams initiated by state or federal regulatory agencies that regulate Northwestern Mutual or its subsidiaries/affiliates. Required FINRA reportable events including required Form U4/For

Work Intake and Process Rationalization Streamline the work intake process by assessing and prioritizing engineering requests, ensuring alignment with business objectives. Rationalize existing processes to eliminate redundancy and optimize efficiency. Security Engineering and IAM Collaborate with the engineering team to develop and enhance IAM solutions, including access

Builds relationships with Financial Advisors and internal partners. Develops the skills necessary to successfully underwrite Life, Disability, and/or Long term Care insurance policies in an inclusive and fast paced environment ensuring all quality, service and production goals are met. Primary Duties & Responsibilities Field & Client Experience Responsible for credible an

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference. This position is open to remote. However, if local to MKE or NYC, it will require some onsite presence each week (3 days in MKE or 2 days in NYC). What is the role? As the leader of application architecture team, you will be responsible for worki

Delivers a personalized and remarkable experience for our clients by answering their questions, providing servicing options and helping them with their products or services in a call center environment Proficient at resolving inquiries and transactions from Financial Reps and clients on basic and intermediate (semi complex) level calls and transactions in a specialized ar